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Booher,D.2017.Communicate Like a Leader:Connecting Strategically to Coach,Inspire,and Get Things Done.San Francisco:Berrett-Koehler.
Cialdini,R.2006.The Psychology of Persuasion,2nd ed.New York:Harper Business.
Scharlatt,H.,and R.Smith.2011.Influence:Gaining Commitment,Getting Results,2nd ed.Greensboro,NC:Center for Creative Leadership.